A updated 'blue book' of standards has been released by the Royal Institution of Chartered Surveyors (RICS) for its sales and lettings agents.
Outlining the obligations of RICS professionals to meet these standards, this revised mandate responds to a growing demand for ethical practice and professionalism across the industry.
As an RICS member, Dexters and its founder, Jeff Doble, have consulted closely on this new release, which includes mandatory guidance on client money protection and practical advice on assisted viewings. Featured in an official press release to launch the blue book, Jeff says “our London Training Academy works closely with RICS, in our mission to demonstrate that a modern residential estate agency can be and should be highly customer and consumer focused.
Together with other leading industry figures, Jeff also took part in a debate exploring blue book themes - from the effects of technology on professionalism to the the estate agent's role in a growing build to rent market.
So how does Dexters - a fast-growing independent estate agent with twenty eight offices in central London alone - practise what it preaches? Contact our team of sales and lettings agents to find out.
The debate - at RICS’ headquarters in central London - will also involve Jeff Doble, the chief executive of London agency Dexters, as well as Property Ombudsman Katrine Sporle and RICS’ global property standards director (and former NAEA chief) Peter Bolton-King. The event will include discussion on why standards matter in residential agency, the risks facing agents and the impact of technology on professionalism, whether there is a role for professionalism in an online environment, the proliferation of government regulation especially in the lettings sector, and agents’ roles in the emerging area of Build To Rent.